Walk and Talk

Organizations that thrive in a changing world all have one thing in common – a strong strategic focus.  They know their objectives and strategy very well and communicate them effectively.  What is less obvious is that a good strategic plan comes from individual people.  It takes a lot of skill and a little planning to work it up into a real plan, but there is never any substitute for the old “walk and talk” – getting to know the clients, customers, employees, citizens, or any other way you want to define the people of an operation.

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